Frequently Asked Questions
General Airport Information
Southwest Florida International Airport is located southeast of the city of Fort Myers, roughly three miles east of I-75 (exit 128 from north or southbound on I-75) and south off Treeline Ave. The airport's mailing address is 11000 Terminal Access Road, Suite 8671, Fort Myers, FL 33913. Click here for directions and map to RSW.
Passengers age 18 and older must present photo identification, such as a passport, driver's license or military ID issued by a local, state or federal government agency. For international flights, valid passports, visas or other documentation may be required. Passengers without proper identification may be denied boarding. For more information, call the TSA Contact Center toll free at (866) 289-9673 during the following hours: Monday through Friday from 8 a.m. until 10 p.m., and Saturday, Sunday and holidays from 10 a.m. until 6 p.m. You may also e-mail [email protected].
Transportation Security Administration (TSA) regulations allow only passengers with tickets through security clearance areas and into the concourses. If you are assisting or meeting a child traveling alone, a person with a disability or someone else who needs your help, please contact your airline.
Check with your airline, as quantity, size, and weight restrictions vary by carrier. For a list of airlines, click here.
Please contact your airline and ask for its recommendation. Recommended check-in times differ by airline and change during peak travel times. Click here for a list of airlines, their toll-free phone numbers and links to their websites. During peak travel times, the Transportation Security Administration recommends that passengers arrive at the airport at least two hours before their scheduled departure time for a domestic flight and three hours prior to the departure of an international flight.
Southwest Florida International Airport offers service on more than 14 air carriers to more than 50 nonstop destinations including flights to Canada (Montreal, Ottawa and Toronto) and Dusseldorf, Germany - as well as convenient connecting service to destinations worldwide. Click here for a listing of those airlines, their toll-free phone numbers and links to their websites.
No, per Lee County Ordinance 94-09 (as amended), non-service animals, including emotional support animals, are not allowed in the airport terminal unless they are traveling with their owner/handler. If they are traveling, LCPA requests the owner to have travel paperwork on-hand at all times.
Non-service animals must be kept in a carrier, carried or restrained by a leash no longer than 5-feet long. LCPA requests the owner/handler to maintain control of their animal at all times while on airport property.
If an animal exhibits aggressive behavior or poses a threat to the health and safety of others, the owner must immediately place the animal in a carrier or remove it from the airport terminal.
All animals must be house-broken. The owner is responsible for cleaning up and reporting any mess left by the animal. Please note, there are designated Animal Relief Areas at both ends of the terminal building on the lower level (near the gazebo and loading dock) or across the street from baggage claim on the lower level near the parking garage.
An airport terminal is a busy and noisy environment. The Lee County Port Authority has seen a significant increase in animals in the facility that has resulted in congestion, safety and sanitation issues. Due to this activity, it is not a pet-friendly location and airport visitors who are picking up friends and family need to leave their pets at home.
This does not apply to trained service animals used by an individual with a disability, as defined by Section 4.03.08(1)(d), Florida Statutes, or any law enforcement animals of a federal, state or local agency in performance of their duties.
There are no airline lounges or clubs at Southwest Florida International Airport.
No, but there is a variety of other retail establishments at the airport. Click on the following link for a listing of airport concessions.
Our Business Center, located in the main terminal on the second level, in the hallway leading to Concourse B, provides a variety of useful services for the business traveler. There, you may purchase travelers checks, phone cards, travel insurance, money transfers, and money orders. In addition, you may exchange hundreds of currencies, hire a notary, make copies, send a fax, or check email at the internet kiosks. U.S. mail and FedEx drop-offs are also located at the Business Center; however, there are no shipping or postage services offered. The Business Center is open Monday to Friday, 7 a.m. to 7 p.m., and Saturday and Sunday, 9 a.m. to 5 p.m. For more information, please call 239-561-2204.
There are three ATMs available, two in the main terminal on the upper level and one in Baggage Claim near Door #3. Please see the terminal map to find the one most convenient for you.
There is a wide variety of food and beverage options. Please click here to see a full list and map of locations.
Anywhere inside the terminal! Southwest Florida International Airport offers free Wi-Fi service (RSWiFly).
No, current security procedures prohibit lockers or item storage in the airport terminal. All items must remain with their owner.
If you are inside the terminal, you may locate a silver courtesy phone and simply pick it up. You will be connected to someone who will accommodate your request. If you are outside the terminal or prefer to use your cell phone, you may call 239-590-4810.
Please check with the airline that issued the ticket for the person who is traveling. Click here for a list of airline phone numbers and websites.
Yes, there is a private Nursing Station located pre-security in the West Atrium, near D Concourse. The room has a leather lounge chair and ottoman; small table; sink with touchless faucet, soap, paper towels and backlit mirror; cube chair and toddler’s seat; a baby changing station; dimmable lighting and more to offer a quiet, private space for nursing mom’s on the go. See Nursing Station on map for location.
Lost and Found
For questions about lost/damaged baggage, items left on an aircraft, in an airline gate area or in the rental car facility, please check with your specific airline or rental car company for your lost property.
For items lost at Security Screening Checkpoints, please email Transportation Security Administration at [email protected] or call 239-210-6453.
To file a report for a lost item in the general areas of the airport terminal (excluding airline gates and the rental car facility), please click here. Please allow two business days for a response.
Flight Information Display Systems are located throughout the terminal and provide information about flight arrivals, departures, gates and baggage claim carousels. The same information is available in real time on the airport's website (click here). Please note, it is highly recommended that you contact your airline directly for the most current flight status information.
The airport offers two parking options: Short-term Parking (garage), where the first 20 minutes of parking is free, and the Long-term lot, which utilizes shuttle service to and from the terminal. For parking fees and a locator map, click here. The curb is not a parking option- vehicles left unattended at the terminal curb will be towed!
Cell Phone Lot
Yes. Follow Terminal Access Road, the airport's entrance road, and turn left into Airport Plaza in the center median. Have your party call you after they have retrieved their luggage, and you may pick them up at lower level curbside. For more information, click here.
Lodging and Tourism Information
The Lee County Visitor & Convention Bureau can provide you with information for many local lodging options. Whether you'd like to stay near the airport or stay on one of our sunny beaches, they can point you in the right direction. Click here to get started!
The Lee County Visitor & Convention Bureau staffs information at kiosks at various locations in the terminal, where maps and literature are also available. For other information, visit the following websites: